A WhatsApp catalogue lets your online store in Syria show products inside the chat and receive orders through the official WhatsApp Business API. Talkalize includes the catalogue on every plan, from Starter at $49/month, and you pay messages from your wallet: $0.0102–$0.0109 per order notification and $0.0011–$0.0012 per service reply inside 24 hours.
Key facts about a WhatsApp catalogue for stores in Syria
- The catalogue is available on all plans: Free (7-day trial), Starter ($49/month), Growth ($89/month) and Enterprise.
- Talkalize is a Meta-verified Tech Provider and runs on the official WhatsApp Business API (Meta Cloud API).
- There is no minimum: top up the wallet and pay per message only.
- Utility notifications (order confirmed, shipped, delivered) cost $0.0102–$0.0109; marketing messages cost $0.0382–$0.0409.
- Syria has reduced markup compared with other markets, and the platform works in Arabic and English.
What is a WhatsApp catalogue for online stores, and why does it matter?
A WhatsApp catalogue is an organised product list (photo, name, price, description) that a customer sees inside the chat with your store. Instead of sending dozens of photos by hand, the customer browses, asks and orders in the same conversation. In many Syrian shops an order still starts with "what do you have?" followed by hours of pictures and prices. A catalogue shortens that cycle.
The important difference is between the WhatsApp Business app on a single phone and a catalogue on the official API through a platform like Talkalize. With a platform you connect the catalogue to auto-replies, a chatbot, a shared team inbox and order notifications, so your whole team works on one number instead of one person holding one phone.
Pricing and plans: what does the catalogue cost?
Cost has two parts: the platform subscription and the message fees paid from your wallet. Prices last verified: 29 October 2026.
| Plan | Price | Catalogue | Chat automation | Flows + Booking | Inbox users |
|---|---|---|---|---|---|
| Free | 7-day trial | Yes | 5 | Included | 1 |
| Starter | $49/month ($529/year) | Yes | 50 ready-made | Not included | 1 |
| Growth | $89/month ($959/year) | Yes | Unlimited | Included | 5 |
| Enterprise | Custom | Yes | Unlimited | Custom | Custom |
Message fees in Syria (USD per message)
| Category | 100 messages | 1,000 | 10,000 | 50,000+ |
|---|---|---|---|---|
| Utility (notifications) | 0.0109 | 0.0106 | 0.0104 | 0.0102 |
| Marketing | 0.0409 | 0.0396 | 0.0389 | 0.0382 |
| Service (replies within 24h) | 0.0012 | 0.0012 | 0.0011 | 0.0011 |
Worked example: a store sending 1,000 order confirmation and shipping messages at $0.0106 pays about $10.60. Sending 1,000 marketing messages for a new offer at $0.0396 costs about $39.60. And 1,000 replies inside the 24-hour window at $0.0012 cost about $1.20. See more on the WhatsApp API pricing page.
How to launch a WhatsApp catalogue for your store in Syria
- Prepare your product list: a clear name, price, good photo and short description for each item, grouped into sections (clothing, electronics, groceries).
- Pick a business number: ideally a dedicated number you do not use personally. You can test free for 7 days.
- Connect the number to Talkalize: our team creates the account with you and helps connect the number through Meta's official interface.
- Add products to the catalogue: the catalogue then becomes part of your conversations and automated replies.
- Design the order journey: welcome message, product sections, a question about address and payment method, and a hand-over to a person for complex cases.
- Turn on order notifications: confirmed, being prepared, shipped, delivered. Details on the WhatsApp notifications page.
- Test before launch: ask two colleagues to walk through the whole journey and fix any unclear reply.
You do not need to program anything to run the catalogue and auto-replies. If you want to connect your inventory or order system, your developer connects it to Talkalize with one API request, and our team shares the integration details and helps you test.
Combining the catalogue with a chatbot and AI
A catalogue alone is a showroom; its value appears when it connects to what happens next. A WhatsApp chatbot for stores in Syria greets the customer, asks what they are looking for, shows the right section and hands over to a person when needed. On the Growth plan, full AI answers repeated questions (availability, delivery, opening hours) while your team handles larger orders.
Starter gives you 50 ready-made automations and a limited AI agent (100 replies), enough for a small store starting out. If several staff answer customers, you need a shared inbox, explained in our shared inbox guide for Syria.
Comparison: the standard app catalogue vs a catalogue through Talkalize
| Feature | WhatsApp Business app | Catalogue via Talkalize |
|---|---|---|
| People on the number | One phone | Up to 5 users on Growth |
| Auto-replies and chatbot | Simple messages | Automation and AI |
| Approved-template order notifications | Depends on the app's features | Yes, via the official API |
| Campaigns with opt-in management | Depends on the app's features | Yes |
| Connection to your systems | No | API and webhooks |
When another option may fit better: if you sell a handful of products, handle chats yourself from one phone and get few orders a day, the free WhatsApp Business app may be enough. Move to a platform when your team grows or when you need automatic notifications and campaigns.
Catalogue use cases in Syria by business type
1) Clothing and shoe store
Split the catalogue into men, women and kids. The customer picks a section, sees sizes and prices, then orders. After the order, an automatic confirmation and a shipping message follow.
2) Restaurant or sweets shop
The menu with prices sits inside the chat, with order hours and delivery areas in an auto-reply. Unavailable dishes are updated quickly instead of being ordered and then cancelled.
3) Electronics and accessories
The customer asks about a model and warranty; the chatbot answers common questions and shows the item from the catalogue, and the chat reaches you ready when they want to buy.
4) Pharmacy or home supplies
A reorder reminder for recurring products and a payment receipt after delivery. See our payment receipts guide.
5) Delivery-based store
After ordering, customers follow status without calling you. Use the order and shipping notifications flow for Syria to cut "where is my order?" calls.
Practical tips to grow sales from the catalogue
- Name products the way customers search for them and use a clear photo background.
- Send marketing messages only to people who agreed to receive them (opt-in) and keep the consent record.
- Reply fast: answering within the 24-hour window after a customer message costs far less than starting a marketing conversation.
- Use a short, clear confirmation template, for example:
Hello Samer, we received your order no. 1042 from our store. We will prepare it within two days and update you when it ships. Thank you for your trust.
- Review sections and prices weekly and remove sold-out items.
- Measure results: conversations, orders, and the most asked-about products.
Common mistakes store owners make
A catalogue nobody maintains
Some owners add products once and never update prices or availability. The result is orders for items that do not exist and unhappy customers. Assign one person to review the catalogue on a fixed day each week.
Long, confusing replies
Customers on mobile want a short answer: price, availability, delivery time. Keep the first message to two lines and put details in follow-ups or the product description.
Mixing marketing into notifications
An order confirmation is a utility message at $0.0102–$0.0109, while a promotion is marketing at $0.0382–$0.0409. Keep the two separate so cost does not surprise you, and do not add a promotion inside a notification.
No backup person
If only one person knows the answers, orders stall when they are away. Use the shared inbox and chat assignment so any colleague can continue a conversation.
Your first 30 days
- Week 1: start the free trial and add 20–30 best-selling products only.
- Week 2: turn on an automatic welcome and the order confirmation, and watch the repeated questions.
- Week 3: add shipping and delivery notifications and send a first small campaign to customers who agreed to receive offers.
- Week 4: review the numbers (conversations, orders, message cost) and choose a plan: Starter to get going, or Growth when the team grows.
Get started
Try Talkalize free for 7 days and build your catalogue and automated store replies. To control order alerts, visit the WhatsApp notifications page, and see every plan on the plans page. Everything above runs on the official WhatsApp API, with no unofficial tools.
Frequently Asked Questions
Can my store in Syria use a WhatsApp catalogue?
Yes, through the official WhatsApp Business API with Talkalize. The catalogue is on every plan, including the 7-day free trial.
How much does an order confirmation cost in Syria?
$0.0102–$0.0109 per message depending on volume, paid from your wallet with no minimum.
What is the difference between the app catalogue and the API catalogue?
The app serves one phone; the API connects the catalogue to automation, chatbot, shared inbox, notifications and your systems.
Do I need a developer?
Not to run the catalogue and auto-replies. To connect inventory or orders, your developer uses one API request and our team helps you test.
Which plan suits a small store?
Starter at $49/month is enough to begin (50 ready-made automations). Growth at $89/month fits a team that needs full AI and Flows.
What does a reply within 24 hours cost?
Service replies cost $0.0011–$0.0012 per message.
Can I send promotions to catalogue customers?
Yes, to people who opted in. Marketing messages in Syria cost $0.0382–$0.0409.
