Terms of Service

Last updated: 16 September 2026

These Terms of Service ("Terms") govern access to and use of Talkalize, a SaaS platform operated by Talkalize SDN. BHD. ("Talkalize", "we", "us", or "our") from Malaysia. Talkalize helps businesses manage customer conversations, notifications, templates, campaigns, automation, analytics, and customer support through integrations with the official WhatsApp Business Platform and Meta APIs.

These Terms describe the responsibilities of Talkalize and its business customers when using the service.

1. Acceptance

By creating an account, accepting an order or subscription, or accessing or using Talkalize, you agree to these Terms and the Privacy Policy. If you do not agree, do not access or use the service. If you use Talkalize for a business, you accept these Terms on behalf of that business and confirm that you have authority to bind it.

2. Eligibility and authorized use

Talkalize is intended for businesses and their authorized personnel. You must be legally able to enter into these Terms and must use the service only for a legitimate business purpose. You are responsible for ensuring that your employees, contractors, agents, and other users comply with these Terms.

3. Accounts and security

You must provide accurate, current, and complete registration and business information and keep it updated. Keep credentials, access tokens, connected accounts, and devices secure; do not share credentials except through authorized account roles. You are responsible for activity under your account and must promptly notify us of suspected unauthorized access, compromised credentials, or security incidents.

4. The service

Talkalize provides software tools for customer communication workflows, including shared conversations, notifications, message templates, campaigns, automation, analytics, customer support, account administration, and related integrations. Features, limits, documentation, and availability may change as the service develops. Talkalize does not replace your responsibility to review and supervise your communications, automations, and account permissions.

5. Customer information and messaging responsibilities

People must have provided their number and opted in to receive the messages you intend to send. Keep evidence of that permission, provide a clear way to opt out and honor requests made through WhatsApp or other channels. Remove opted-out people from the relevant audiences and stop scheduled or API messages that no longer have permission. An uploaded list, an approved template or a successful API call is not proof of consent.

Follow the current WhatsApp Business Messaging Policy. Use approved templates where required, including outside the 24-hour customer-service window after the person's last message, and provide a clear route to human support when using automation. Do not assume Talkalize automatically detects or blocks every prohibited message or opt-out across every integration.

You are responsible for the accuracy, legality and appropriateness of the business details, contacts, media, templates, campaigns, automation rules and messages you submit.

You must comply with applicable privacy, marketing, consumer-protection, telecommunications, and other laws. You must also comply with Meta’s and WhatsApp Business’s terms, policies, commerce and messaging requirements, template rules, quality standards, and other applicable platform requirements. You are responsible for notices, consents, records, disclosures, and responses required for your use of customer data and messaging.

6. Prohibited conduct

You must not use Talkalize to:

send spam, unsolicited messages, deceptive content, fraudulent communications, or unlawful promotions;
harass, threaten, abuse, exploit, impersonate, or unlawfully surveil people;
submit or distribute illegal, defamatory, discriminatory, harmful, malicious, or infringing content;
gain unauthorized access, probe or disrupt systems, transmit malware, or interfere with the service;
violate Meta, WhatsApp Business, or other third-party platform requirements; or
bypass or attempt to bypass restrictions, suspensions, rate limits, quality controls, or enforcement imposed by Talkalize, Meta, or WhatsApp.

7. Fees, billing, and taxes

You agree to pay the subscription fees, usage charges, applicable WhatsApp or Meta fees, and other charges presented for your selected plan or usage. Prices, billing cycles, included allowances, and overage rules will be described in the applicable order, plan, or account interface. You authorize the applicable payment provider to process charges and must keep billing information current. Unless stated otherwise, fees are exclusive of applicable taxes, duties, or similar charges, which you are responsible for.

Subscriptions and renewal. Recurring Stripe subscriptions renew for the selected billing cycle until canceled. Use the Cancel Subscription or subscription-management control on the Billing page to open Stripe's billing portal, and complete the cancellation there. Review its confirmation and effective date. If cancellation is scheduled for period end, access continues until that date; an immediate cancellation ends access earlier. If the portal is unavailable or your subscription is managed separately, contact info@talkalize.com. Non-payment may restrict access. Trials and promotions follow the conditions presented when offered; a trial is not itself authorization for undisclosed charges.

Pay As You Go and wallets. PayG uses prepaid wallet funding for supported API messaging and is not a recurring paid subscription. Subscription customers may also use a wallet for messaging charges. Wallet-funded sends require sufficient available funds; pending reservations reduce the available balance. Where offered, wallet auto-recharge is a separate opt-in setting that charges a saved payment method at the selected threshold and amount. Disable it in wallet settings when you no longer want automatic top-ups.

Meta charges. Subscription fees and messaging charges are separate. Depending on your account's billing arrangement, Meta usage is billed directly by Meta or charged through the Talkalize wallet. Wallet rates may include a Talkalize markup and depend on the message category and destination market. Review the applicable plan, rates and checkout amount; a subscription does not make all WhatsApp messaging free.

Refunds and unused balances. Cancellation does not automatically refund subscription payments or withdraw unused wallet funds. For a refund, disputed charge or remaining balance on closure, contact info@talkalize.com with the relevant transaction reference. Any entitlement depends on your applicable order and mandatory rights; these Terms do not create a blanket no-refund rule or a promise of a cash refund. PayG send failures handled by the billing system release reserved funds or reverse an eligible settled debit to the wallet after a failure event; that is a wallet adjustment, not a cash refund or a guarantee covering every failed message.

Canceling a subscription, stopping messages, disabling auto-recharge, disconnecting WhatsApp and requesting account deletion are separate actions. Deletion or disconnection does not automatically cancel renewal or resolve existing charges. See the Data Deletion Instructions for closure requests.

8. Availability and third-party dependencies

Embedded Signup is in development and is not publicly released. Meta verification of a business or Tech Provider does not guarantee approval of an app, permission, template, connected asset or message.

We aim to operate a useful and reliable service, but Talkalize may be unavailable or delayed because of maintenance, upgrades, security events, internet or infrastructure issues, or events outside our reasonable control. Talkalize depends on Meta, WhatsApp Business Platform, telecommunications networks, hosting providers, payment processors, and other third parties. Changes, outages, limits, errors, or enforcement actions by those providers may affect the service, and we do not control their systems or policies.

9. Suspension and termination

We may suspend, restrict, or terminate access where reasonably necessary for policy violations, suspected abuse or fraud, non-payment, security threats, legal requirements, risk to users or third parties, or action by Meta or WhatsApp. We may also terminate or discontinue the service in accordance with applicable order terms or by providing notice where appropriate. You may stop using Talkalize or cancel your account through the available process.

On termination, your right to use the service ends. We may disable access and handle account data as described in the Privacy Policy and applicable order terms. Sections that by their nature should continue, including payment obligations, intellectual property, confidentiality, disclaimers, liability limits, indemnification, and dispute provisions, will survive termination to the extent permitted by law.

10. Intellectual property

We and our licensors retain all rights in Talkalize, including its software, interfaces, documentation, branding, features, and underlying technology. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the service during your authorized subscription or access period. You must not copy, resell, reverse engineer, or create derivative works from the service except where applicable law does not allow that restriction.

You retain your rights in the business data, content, templates, media and materials you submit, subject to the rights of individuals and other rights holders. You authorize us to host, process, transmit and display that information on your instructions to provide and support the service. Connecting an asset does not transfer its ownership to Talkalize. You must own or have authority to use each connected business account, WABA, phone number and integration, and to grant the permissions needed for the features you use.

11. Confidentiality and data protection

Each party must protect non-public information received from the other and use it for the business relationship, subject to disclosures required by law. You determine the purposes of your customer communications and are responsible for lawful instructions, notices, permissions and individual requests. Talkalize processes workspace communications on those instructions to provide the service. Talkalize separately determines the use of its own account, billing and service-security information as described in the Privacy Policy. Customer-connected systems and exported copies remain your responsibility.

12. Third-party services and integrations

Talkalize may enable connections to Meta, WhatsApp Business, payment services, hosting services, analytics tools, or other third-party services. Your use of those services is also subject to their terms and policies. We are not responsible for third-party services that we do not control, and a third party may change or withdraw an integration.

13. Disclaimers

To the extent permitted by law, Talkalize is provided on an “as available” and “as is” basis. We do not promise that the service will be uninterrupted, error-free, or suitable for every business need, or that messages will be delivered, read, or accepted by a recipient or third-party platform. You should evaluate the service for your intended use and maintain appropriate backups, reviews, permissions, and business continuity measures. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

14. Limitation of liability

To the extent permitted by applicable law, Talkalize and its officers, employees, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses, or for loss of profits, revenue, goodwill, business opportunity, or data arising from or related to the service. To the extent permitted by law, Talkalize’s total liability for claims arising from the service will be limited to the fees paid or payable by you for the Talkalize service during the twelve months before the event giving rise to the claim. These limits do not apply where liability cannot legally be limited.

15. Indemnification

To the extent legally permitted, you agree to defend, indemnify, and hold harmless Talkalize and its officers, employees, and service providers from claims, losses, liabilities, costs, and reasonable expenses arising from your breach of these Terms, your content or instructions, your messaging practices or contact lists, your violation of law or third-party rights, or your misuse of the service. We will provide reasonable notice of a covered claim and may participate in its defense.

16. Changes

We may change Talkalize, these Terms, pricing, features, or documentation from time to time. We will post revised Terms on this page and update the dates above. Where required, we will provide additional notice. Continued use after revised Terms become effective means you accept them; if you do not agree, stop using the service and cancel your account.

17. Governing law and jurisdiction

These Terms are governed by the laws of Malaysia, subject to any mandatory rights or rules that apply to you. Subject to applicable law, the courts of Malaysia will have jurisdiction over disputes arising from or relating to these Terms or Talkalize.

18. Contact

Questions about these Terms should be sent to info@talkalize.com.

Talkalize SDN. BHD.
Malaysia
https://talkalize.com