Privacy Policy

## 1. Introduction

At Talkalize ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and other services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this policy.

## 2. Information We Collect

### 2.1 Information You Provide to Us

We may collect the following types of information that you voluntarily provide to us:

- *Account Information*: When you create an account, we collect your name, email address, phone number, company name, and password.
- *Business Information*: Information about your business including business address, business phone number, industry, size, and website.
- *Payment Information*: When you subscribe to our paid services, we collect payment details, billing address, and transaction history.
- *Communications*: When you contact us, we collect the content of your messages, including attachments and other information you choose to provide.
- *WhatsApp Integration Information*: When you connect your WhatsApp Business account, we collect your WhatsApp Business phone number and other account details necessary for integration.

### 2.2 Information We Collect Automatically

When you use our Services, we may automatically collect certain information, including:

- *Device Information*: Information about your device, including IP address, device type, operating system, browser type, and device identifiers.
- *Usage Information*: Information about how you use our Services, including log data, clicked links, pages viewed, time spent on pages, and features used.
- *Location Information*: General location information based on your IP address.
- *Cookies and Similar Technologies*: We use cookies and similar tracking technologies to collect information about your browsing activities. For more information, please see our Cookie Policy section below.

### 2.3 Information From Third Parties

We may receive information about you from third parties, including:

- *WhatsApp*: When you integrate with WhatsApp, we receive information from WhatsApp necessary to provide our Services.
- *Business Partners*: We may receive information about you from our business partners, such as when you are referred to our Services.
- *Public Sources*: We may collect information about you from publicly available sources to supplement the information we collect directly from you.

## 3. How We Use Your Information

We use the information we collect for the following purposes:

### 3.1 To Provide and Maintain Our Services

- Set up and manage your account
- Process payments and fulfill orders
- Enable WhatsApp integration and messaging functionality
- Provide customer support and respond to inquiries
- Troubleshoot issues and optimize performance

### 3.2 To Improve and Personalize Our Services

- Analyze usage patterns and trends
- Develop new features and services
- Personalize your experience
- Send service-related notifications

### 3.3 For Marketing and Communication

- Send marketing communications about our products and services (with your consent where required by law)
- Conduct surveys and collect feedback
- Keep you informed about updates, changes, and new offerings

### 3.4 For Security and Compliance

- Protect the security and integrity of our Services
- Prevent fraud and unauthorized access
- Comply with legal obligations
- Enforce our Terms of Service

## 4. How We Share Your Information

We may share your information with the following categories of recipients:

### 4.1 Service Providers

We share information with third-party service providers that help us operate, provide, improve, and market our Services, including:

- Cloud hosting providers
- Payment processors
- Customer support services
- Analytics providers
- Marketing and communication services

### 4.2 WhatsApp and Meta Companies

We share information with WhatsApp and other Meta Companies as necessary to provide our Services, in accordance with WhatsApp's Business Terms and Privacy Policy.

### 4.3 Business Partners

We may share information with our business partners for the purpose of providing integrated services or joint offerings.

### 4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

### 4.5 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

### 4.6 With Your Consent

We may share your information with third parties when you have consented to such sharing.

## 5. Data Retention

We retain your information for as long as necessary to provide you with our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need to use your information, we will take reasonable steps to securely delete or anonymize it.

## 6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

## 7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

### 7.1 Access and Portability

You may have the right to access personal information we hold about you and request a copy of your information in a structured, commonly used, and machine-readable format.

### 7.2 Correction

You may have the right to correct inaccurate or incomplete personal information we hold about you.

### 7.3 Deletion

You may have the right to request that we delete your personal information in certain circumstances.

### 7.4 Restriction and Objection

You may have the right to restrict or object to our processing of your personal information under certain conditions.

### 7.5 Withdrawal of Consent

Where we process your information based on your consent, you have the right to withdraw that consent at any time.

### 7.6 Marketing Preferences

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or by contacting us.

To exercise your rights, please contact us using the contact information provided at the end of this Privacy Policy.

## 8. Children's Privacy

Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

## 9. International Data Transfers

We may transfer your personal information to countries other than the country in which you are located. When we transfer personal information internationally, we implement appropriate safeguards to ensure your information receives an adequate level of protection.

## 10. Cookie Policy

### 10.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

### 10.2 Types of Cookies We Use

- *Essential Cookies*: Necessary for the functioning of our Services.
- *Performance Cookies*: Help us analyze how visitors use our Services.
- *Functionality Cookies*: Allow us to remember choices you make and provide enhanced features.
- *Targeting Cookies*: Record your visit to our Services, pages visited, and links followed.

### 10.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. To find out more about cookies, including how to see what cookies have been set and how to manage or delete them, visit www.allaboutcookies.org.

## 11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and, where appropriate, by email or through our Services. We encourage you to review this Privacy Policy periodically.

## 12. Third-Party Links and Services

Our Services may contain links to third-party websites, products, or services. Information collected by third parties is governed by their privacy practices, not this Privacy Policy. We encourage you to learn about the privacy practices of those third parties.

## 13. WhatsApp-Specific Privacy Considerations

### 13.1 WhatsApp Message Encryption

WhatsApp messages are end-to-end encrypted. We cannot access the content of messages exchanged between you and your customers on WhatsApp.

### 13.2 WhatsApp Business Data Usage

When you use our WhatsApp integration, WhatsApp may provide us with certain data about your WhatsApp Business account and usage metrics. This data is processed in accordance with WhatsApp's Business Terms and our agreements with WhatsApp.

### 13.3 Customer Consent for WhatsApp Messages

You are responsible for obtaining all necessary consents from your customers before sending them messages through our Services via WhatsApp, as required by applicable law and WhatsApp's policies.

## 14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

- *Email*: [email protected]
- *Postal Address*:  7-2, Plaza Danau 2, Jalan 2/109f,Taman Danau Desa, 58100 Kuala Lumpur, Malaysia
- *Phone*: 60 17-435 7807

## 15. Additional Information for Specific Regions

### 15.1 European Economic Area (EEA), United Kingdom, and Switzerland

If you are in the EEA, UK, or Switzerland, the following additional provisions apply:

- *Legal Basis for Processing*: We process your personal information on the following legal bases:
  - Contractual necessity
  - Legitimate interests
  - Legal obligation
  - Consent

- *Data Controller*: Talkalize is the data controller responsible for your personal information.

- *Data Protection Officer*: You can contact our Data Protection Officer at [email protected].

- *Supervisory Authority*: You have the right to lodge a complaint with your local data protection authority.

### 15.2 California Residents

If you are a California resident, the following additional provisions apply:

- *California Consumer Privacy Act (CCPA) Rights*: You have the right to know, delete, opt-out, and non-discrimination as defined by the CCPA.

- *Shine the Light*: You may request information about our disclosure of personal information to third parties for direct marketing purposes.

- *Do Not Track*: We currently do not respond to "Do Not Track" signals.

### 15.3 Other Regions

We comply with data protection laws in other regions where they apply to our processing of your personal information. Please contact us for specific information about how data protection laws in your region may affect our processing of your personal information.